If the below questions and answers do not help you, please feel free to email us at info@turkeyairporttransfers.com.

1. Q.: How do I locate my driver, vehicle or pick-up point?
A.: You will have a confirmation form from us , specifying all the details, a name and number for our local representative within your selected destination will be printed on the Transfer Voucher.

2. Q.: I cannot find my driver, vehicle or pick-up point on arrival?
A.: Please contact the local number or emergency number as specified on the voucher, this is the number for our local representative who will help you.

3. Q: Will the transfer be direct or stop en-route.
A.: Depending on the transfer booked, shuttle and shared transfers will pick-up and drop off people en-route, private transfers provide a direct door to door service.

4. Q: My flight is delayed what do I do?
A: Our local representative monitors all incoming flights and will wait for you if your flight is delayed.

5. Q: I want to cancel my booking, how do I cancel?
A: You can cancel your booking 24 hours before your arrival time just send an email with your transfer details.

6. Q: I’m travelling to a private property and not to a hotel or apartment, can you help?
A: We cater for any place within the specified resort/city; please submit the full address of the place you need to be dropped off.